1. About the purchase Due to the large number of customers in this store, the customer service staff of Want Want is limited. During peak periods, the response will be slow. Please understand. I suggest that you can search in our store first and read the product descriptions, product descriptions and other details carefully. Question, determine the model you need（Many car owners don’t know how to find out the model of their lights. Normally, it will be written on the manual, or you can call your local 4S shop to find out.）, After having a general understanding of the product, we can make specific inquiries, which will save us a lot of time for both buyers and sellers. In case of special circumstances, we need to help you determine the model and specifications, please let us know, and wait patiently, we will solve it for you in time, please try not to vibrate the screen during the waiting process, the customer service sometimes has to talk to several customers at the same time Dialogue, the vibration screen you sent may affect our normal work, please be considerate. 2. About bargaining Our products are reasonably priced and profit marginal. We do not accept any form of bargaining, please understand. Three, about delivery After general goods are purchased, they are shipped within 24, and we will help you deal with them as soon as possible, please do not rush to deliver them. Some products need to be customized, we will inform you before you shoot. In case of emergency, please contact us, we will try our best to help you find a solution. Fourth, the issue of signing and confirming IGenerally speaking, we choose express delivery. Please check whether the items are in good condition or missing before or when you sign for receipt.（Can be checked with the shipping list）, If you encounter a situation where you are not allowed to sign before delivery, please check and verify with the carrier company face to face. If you have any questions, please contact us immediately or call us and we will handle it properly as soon as possible. Note: If you need to return or exchange the goods, please insert a note in the returned package, write your Taobao number, and your real name, address, telephone number, and product problems. You need to change the product model for you. Or processing method, etc., so that we can help you deal with it in time after receiving the package. Five, the details of the impact Before the product is sent out, we will generally do a good job of inspection. We will not send out defective or quality problem products, but we cannot guarantee that there will be no errors in the transportation process, so in case you receive the product found If there are minor defects that do not affect normal use, please take a picture and let us know and exchange the goods for you. Friends who are tolerant, please be sure to inform us and let us know that besides being grateful for you, we should also do more for you in future services. Six, applicable issues For general-purpose products, that is, products that are not dedicated to special cars, they are not customized according to the size of a specific car model, but are designed with the most inclusiveness based on common car models on the market. Specific to each model, its installation method and after-installation effect may be different. This is a very normal situation. Please try to choose the size and model suitable for your car after consultation. Seven, about return and exchange 1）Subjective factors: Due to the particularity of online shopping, there is a defect that you cannot see the real thing with your own eyes. After you receive the item, you feel that you don’t like it, that the installation effect is not as good as you thought before, does not match your imagination, or that the quality of the product is not as good as you expected, etc. Subjective reasons. Non-product quality defects or problems caused by the seller’s error will not be returned or exchanged. 2）quality problem: If the product is broken or damaged when you receive it, please reject it on the spot and contact us immediately. If you find that there is a quality problem after you sign for it, please contact us within 7 days, and we will properly handle it for you as soon as possible. Regardless of the return or exchange, cash on delivery is refused, and you can apply for a refund of the freight if it is our responsibility.（To pay too expensive） If you can use pictures to reflect product quality problems, please first take a picture of the product problem and send it to our company via the network for proof. 3）Color difference: Different display parameter settings and photography and lighting skills and many other factors, there is more or less color difference between the actual object and the picture, we will try our best to present you in the actual color. Friends who are extremely sensitive to color difference should be cautious when buying them, or buy them online after experiencing the real thing in auto supply stores, auto supply stores, etc. 8. About evaluation Medium or negative reviews are usually due to the lack of communication. We attach great importance to the evaluation of every friend and use this as the foundation of our company’s development. Therefore, if you have any dissatisfaction or problems after receiving the goods, please contact us in time We contact and communicate so that we can understand the situation. We are a store that attaches great importance to business reputation. We will solve the problem in a reasonable and reasonable manner. If you receive a bad review that you have no reason or no communication, we will have to take reasonable measures to protect us Legal rights! I hope we can maintain a long-term and happy cooperative relationship, and hope that we can become friends! Another: After receiving the product installation is no problem, I hope you can give a few comments when confirming the receipt. Your affirmation and praise will be our greatest motivation. Of course, we will also humbly accept any suggestions. At the same time, we are eager to be recognized by everyone, and we also want to know whether you are satisfied with our products and services, so that we can strengthen and improve, huh. . . Nine, about the delivery method Express:（Recommended choice）It usually arrives in about three working days, and it takes about 3-5 working days to arrive in remote areas. Normal province 8 yuan/kg, Jiangsu, Zhejiang and Shanghai 10 yuan/kg Beijing, Tianjin, Shandong, Henan, Hebei, Anhui 12 yuan/kg other provinces 15 yuan, remote areas 20 yuan（If you have any objections, you can take the photo and pay according to the system display）. Disclaimer: The service quality of the courier company does not represent the quality of the service of our store. Sometimes the attitude and service of the courier company may not satisfy you, but please do not add responsibility to our store, because they are not in our control. In some areas, the quality of the personnel of the express company may vary from good to bad. The service problems and delivery time of the express company shall not be used as the basis for the negative evaluation! Customers who have requirements for speed, please directly choose SF Express, starting at 20 yuan / 1KG. EMS minimum charge 21 yuan/0.5KG E-mail treasure of the post office can be used in areas where ordinary express delivery cannot reach（Economical）, Usually delivered within 4-5 working days. Please be sure to carefully look at the baby’s picture and the picture description and the above rules before taking the picture. If you have any questions, please contact us, and you can also leave your valuable comments! If you take a picture of the baby, it means that you have accepted the above rules and negotiated and resolved the unfinished matters. I wish you all a happy shopping and buy the products that satisfy you. |